How do I place an order? When does a core charge apply? My order is backordered, what happens next? How will my parts be shipped? I got my order today, and one of the parts is broken. Now what do I do? I got my order today, and one of the parts is missing. Now what do I do? What warranty comes with the parts and accessories? I would like to return a part, what is your policy? How do I place an order? Come in to See Us We accept Visa, Mastercard, American Express, Cash and Debit (Interac). Ordering by mail or telephone. The quickest way for us to process your order is if you pay by Visa, Mastercard or American Express. For telephone orders, please have your credit card information ready. A money order will also be accepted (make sure to confirm with us the exact $ amount). We do not accept personal cheques. If you are ordering hard to find part(s), it is recommended to pay by credit card to secure the order. For quick delivery of your parts, it's important that you give us correct contact information when ordering just in case we need to call you about your order. Special Orders Special order items must be paid in full at time of order and are a final, non-refundable sale. Note Be sure to note any changes that have been made to your vehicle that may effect the parts you have ordered. (Example: Dana 44 with Disk Brakes in a 1967 Bronco.) When does a core charge apply? Product Core Charge Some parts are sold on an exchange basis. If a core is unavailable at the time of purchase, there will be a core charge applied. All core charges can be redeemed when a usable (our discretion) core is returned within 30 days. Crate Core Charge Orders shipped on a crate or pallet, (ie. engines, transmissions, etc.), may be subject to an additional core charge which can be redeemed when the crate/pallet is returned. My part is back ordered, what happens next? Due to the difficulty of keeping some items in stock, the back ordered item will be shipped as soon as it is in stock. Back ordered items are usually shipped within 2 - 4 weeks, unless we are notified otherwise. If you have ordered other parts, you will be given the option of shipping them first, or waiting and shipping the total order together once the backordered item comes in. How will my parts be shipped? Whenever possible, parts are packaged together to save on shipping and handling charges. If needed, contact us for an estimate. As it is difficult to guess the final weight and dimensions until the parts are packaged, shipping estimates are approximate only. Delivery Schedule Due to the nature of recycled parts, some orders require parts to be tested, pulled and cleaned before shipping. Please allow up to 2 weeks to process your order. If there is a further delay, we will contact you to discuss further options. Shipping carrier and speed of delivery will vary, depending on the destination, weight and dimensions of your package. Canadian Orders The average shipping schedule will deliver your package in 2-5 days. Overnight shipping for many destinations is available for an additional freight cost. U.S. Orders The average shipping schedule will deliver your package in 7-10 days. Overnight shipping for some destinations is available for an additional freight cost. The customer is responsible for all customs, fees and duty charges. Outside of Canada and U.S. Orders Contact us for more information. Truck Shipments We reserve the right to ship extra heavy or oversized shipments by truck freight. All truck shipments outside of Canada have to be prepayed. Shipping charges are reduced when shipping to a commercial address. Please check all truck shipments for damage before signing the Bill of Lading. Once a truck shipment has been signed for, no claims can be made for damages. Additional Shipping Charges 1. Packaging and handling - $15 Cdn. ($10 U.S.) 2. An additional $15 Cdn. ($10 U.S.) applies to the following: glass, long chrome mouldings, and large interior panels. Important Be sure to include your complete address on your orders, such as whether the name of your road includes street, avenue, drive, court, circle, etc., and your apartment or suite number. This will reduce the chances of delayed delivery of your order. Refused Shipments Customers will be responsible for all shipping and storage charges, and there will be a 20% handling fee on all refused shipments. Merchandise returned that is not damaged or defective is subject to a 20% handling fee. I got my order today, and one of the parts is broken. Now what do I do? Inspect your order immediately upon receipt. Should anything happen to your parts in shipping, please notify us IMMEDIATELY. We will need some information off the box, so be sure to have it handy. Please keep the box and all of its packing materials until the shipping company has completed their investigation. The shipping company will notify us. If it appears that it was broken before shipping please contact us. I got my order today, and one of the parts is missing. Now what do I do? Inspect your order immediately upon receipt. If you find a shortage in your order, you must advise us of that shortage within 7 days. We can only accept responsibility for shortages reported within the 7 day time period. If the package(s) arrived damaged, the part may be missing due to a damaged box, please advise us if this is the case. What warranty comes with the parts and accessories? Some manufacturers warranties on new parts and accessories may exceed those listed below, please call for specific information. Any parts sent for warranty are subject to inspection by JOBRITE before any action is taken. JOBRITE reserves the right to change the design, material, specifications, and suppliers of all products without incurring liability or obligation with respect to a similar product. All merchandise is guaranteed to be free from defect at the time of shipment. No guarantee is provided on items that are subject to abuse, accident, improper installation, or products under warranty by other manufacturers or distributors. No labour allowances are considered under any circumstances. This statement of limited warranty supersedes all previous statements of warranty. JOBRITE warrants to the customer that JOBRITE will replace as an exchange or instore credit, without charge, any part of any part or accessory sold to the customer that is found to be defective in factory material or workmanship within a period of ninety (90) days from the date of sale on "over the counter" parts and accessories by JOBRITE, unless otherwise specified at the point of sale. Labour for removal from the vehicle and reinstallation of a part or accessory sold "over the counter" is not reimbursable. The only requirement of the customer is that the defective parts, accessories, or rebuilt unit must be returned to JOBRITE's place of business during regular hours to warrant repair or replacement. JOBRITE must be furnished with the customer's copy of the original sales invoice to validate the date of purchase. For non-local customers, do not ship the part back without first contacting JOBRITE to obtain your RGA number. Any returned merchandise without an RGA number, WILL be refused, please contact us for your authorization! This warranty does not cover parts, accessories or labor that fail due to abuse, misuse, neglect, alterations or accident or which have been improperly lubricated or installed or used in applications for which they are not designed. Loss of time, inconvenience, loss of use of the vehicle, commercial loss, labour for removal or reinstallation of a part sold or consequential damages are not covered. There is no other express warranty on company-supplied replacement parts, accessories or labour. Any implied warranty of merchantability or fitness is limited to the duration of this written warranty. After repair of any part or item, it will not be considered as a warranty at any time if it is taken apart or tampered with or installed incorrectly. I would like to return a part, what is your policy? Returns must be made within 30 days from the date of purchase and are exchange or instore credit only. All returns are subject to a 20% restocking fee. Special order items, deposits and electrical parts are non-refundable. Shipping and packaging & handling charges are non-refundable. Returns via Shipping Company All returns must be authorized by JOBRITE. Returned items must have a "Returned Goods Authorization Number (RGA#) and a copy of the original invoice. No C.O.D.s will be accepted. We do not cover shipping or customs, fees and duty charges (if applicable) on returned orders. Any returned merchandise without an RGA number, WILL be refused, please contact us for your authorization! Cores Cores must be returned within 30 days. Core refunds will be made by company cheque or, if purchased with a credit card, a credit will be applied to your credit card account. No C.O.D.s will be accepted. Useful Information